Daily Rental Executive

Job type: Full time

Daily Rental Team Leader

About the role

To act as first point of contact and provide support and delivery of services to clients, drivers and the Activa sales team.

Duties and responsibilities

  • Dealing with incoming daily rental customer enquiries by telephone and email.
  • Calculating quotations for customers.
  • Arranging vehicle rental bookings for customers according to their personalised procedures via our central reservations department.
  • Maintaining detailed and accurate records of all hires.
  • Contacting customers for rental extensions.
  • Obtaining mileage readings.
  • Handling vehicle swap overs.
  • Organising overseas travel authorisations.
  • Maintaining accurate P11D information for each rental.
  • Maintaining accurate MID information for selected customers.
  • Producing specific reports for customers.
  • Arranging vehicle termination via our central reservations department.
  • Managing and processing damage claims with third parties.
  • Processing traffic violation and parking charge fines.
  • Accurately checking purchase invoices/credit notes received from our supplier(s) and querying charges where necessary.
  • Accurately producing sales invoices/credit notes for our customers.
  • Handling complaints according to Activa’s policies and procedures.
  • Adhering to Activa’s ‘3 ring’ policy for answering all incoming calls.
  • Handling general customer service telephone and email enquiries.
  • Acting as ambassador for the company on all external or internal reviews or meetings with customers/suppliers.
  • Provision of comprehensive support to our field sales managers.

Essential skills and qualities

  • Flexible approach, highly self and team motivated with the ability to build effective internal and external relationships.
  • Confident, proactive and dynamic attitude, showing enthusiasm and a high level of energy.
  • Excellent organisational skills and able to deliver a systematic, controlled approach.
  • Strong attention to detail and ability to work to strict deadlines.
  • Ability to learn effectively and follow through applying problem solving techniques.
  • Good interpersonal, communication, verbal and written skills.
  • Ability to contribute effectively in a fast-paced, changing environment.
  • Computer literate on all Microsoft packages.
  • A positive, ‘can do’ approach to all enquiries.
  • A team player who can also work to their own initiative.
  • Basic mathematical knowledge and skills.
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