We hope you will enjoy being a customer of Activa, and we want to make sure your experience is as safe and useful as possible. Here you can find out what data we collect from you, how we use it, conditions where we may disclose this data to others, how we keep it secure and how our website works.
Arnold Clark Finance Ltd (SC039597) (“Arnold Clark”) trading as Activa Contracts (“Activa” , “we” and “us”) takes the issue of security and data protection very seriously and strictly adheres to guidelines published in the United Kingdom Data Protection Act of 1998 and the General Data Protection Regulation (EU) 2016/679 in force from 25th May 2018. Arnold Clark are is notified as a Data Controller with the Office of the Information Commissioner under registration number Z580926X and we are the data controller of any personal data that you provide to us. Any questions relating to this policy and our privacy practices should be sent to
We obtain information about you when you use our website. Personal information is collected in order for our customer services adviser to contact you regarding your enquiry or for the purposes of email marketing. This section sets out in more detail what information we collect, why we collect it, how we use it and how long we keep your information.
Personal information we collect includes:
We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.
It is your choice whether you receive information such as marketing from us and you can select this by ticking the relevant boxes on the form where we collect your information. We will not contact you for marketing purposes unless you have given your prior consent. If you have opted-in to receive special offers, news and updates from Activa we may use your email address to send you information about changes to this website or to inform you of new products or special offers available within Activa.
You can opt-out of receiving these emails at any point, please email to do so.
Also, all of our email marketing correspondence gives you the option to opt-out of receiving further marketing emails. Please note that you will still receive emails directly related to an enquiry you have submitted via our contact form.
If you have opted-in to receive marketing material from us, we will use your name and email address to send out this information.
You may request, at any time, a copy of the personal information which we hold about you, at no cost. Should you wish to access or update the personal information that we hold, please contact us by sending a written request to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or
If you wish to have the information which we hold about you removed, please request this in writing to Customer Services Department, Arnold Clark Automobiles Limited, 454 Hillington Road, Hillington Park, Glasgow, G52 4FH or - as long as your information is not pertinent to the completion of a contract or required for any legal reason it will be removed.
If you are concerned that we are not using your information in accordance with the law, or are not satisfied with our response to a request made above, then you can complain to the Information Commissioner’s Office.
The Information Commissioner in Scotland can be reached by the following means;The Information Commissioner’s Office - Scotland
The Information Commissioner in England can be reached by the following means;Information Commissioner’s Office
Please be aware that the transmission of information via the internet is not always completely secure. Although we will do our best to protect your personal data, we cannot guarantee the complete security of your data transmitted to us electronically; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to restrict unauthorised access.
All credit/debit card data taken through our websites is encrypted in accordance with PCI-DSS.
We store your data on secure servers inside the European Economic Area (EEA).
Some of our third party contractors are based outside of the EEA however, we have strict control over how and why your data can be accessed. By submitting your personal data, you are consenting to this transfer, storing or processing. If we transfer your data outside the EEA we will take steps to ensure that appropriate security measures with the aim that your rights continue to be protected as set out in this policy.
As a subsidiary of Arnold Clark Automobiles Limited (SC036386) we may disclose your personal information to another member of our group, which means our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006 – GTG Training Limited (SC290157), Arnold Clark Insurance Services Limited (SC192797), Harry Fairbairn Limited (SC043023), Towquest Limited (02299882) and Assure Alarms Limited (SC139217) (collectively referred to as “Arnold Clark Group”).
We may disclose your personal information to third parties under the following circumstances:
Cookies are small text files, placed on your hard disk by a web page server. They are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
We will use encrypted information gathered from the cookies to improve your online experience with Activa Contracts.
Some of the cookies we use will expire after you close the browser window. These are called session cookies. Some cookies last longer than this, because they are used to identify return visits to the website. Please note that cookies do not harm your computer or any software you may have.
Types of cookies:
This section is a table which explains why we use certain cookies and what they do.
|Persistent, Third party||These enable the function of Google Analytics. This software helps us take and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and browsing times. That anonymous information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Arnold Clark and Google and never shows any confidential information. For more information about how Google may use this data - visit: https://www.google.com/policies/privacy/|
|cookieconsent||Persistent||Ensures that user does not repeatedly see the Cookie Consent banner after accepting|
|Session storage (retained until browser tab/window is closed)||Session & Local Storage||Caching of some API requests for vehicle data and pricing (no personally identifying data is stored).
Storage of session identifier. This is used to manage access to the application, no personally identifying data is stored.
|Local storage (generally this is retained indefinitely, or until browser data is cleared by the user)||Session & Local Storage||Garage data (stores vehicle IDs and vehicle options, no personally identifying data is stored)|
|_ga||Persistent, Third Party||This cookie is asssociated with Google Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. https://www.google.com/policies/privacy/|
|_gat_UA-1101016-30||Persistent, Third Party||Used by Google Analytics to throttle request rate. https://www.google.com/policies/privacy/|
|_gid||Persistent, Third Party||This cookie is asssociated with Google Analytics and is used to distinguish unique users by assigning a randomly generated number as a client identifier. https://www.google.com/policies/privacy/|
To find out even more about cookies, visit www.aboutcookies.org
If you accept the additional cookies to run during your session we may then collect information about your computer in the form of server logs, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions. Disabling cookies ensures that your IP address will not be recorded.
We recommend that you accept cookies, as we use them to:
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Website may offer you the opportunity to share or follow information about us (or the website or our services) using third party social networking functionality (such as through “share this”, “like” or “follow” buttons).
We offer this functionality in order to generate interest in us, the website and our services among the members of your social networks, and to permit you to share and follow opinions, news and recommendations about us with your friends. However, you should be aware that sharing personal or non-personal information with a social network may result in that information being collected by the social network provider or result in that information being made publicly-available, including through Internet search engines.
Any changes we may make to our privacy & cookies policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
This policy was last updated: 22nd August 2019