Customer services
Enquiry form
Who to contact?
If you have a problem you can contact the Activa Contracts Customer Service department on 01908 288400.
Or you can use our online enquiry form.
When you get in touch, please make sure you provide your contact details, vehicle registration number and any information that will help us to resolve the issue.
Address
Activa Contracts,
Winchester Circle,
Milton Keynes
MK10 0BA
Resolving your complaint
As soon as we receive your complaint, we will respond as quickly as possible. We aim to resolve all matters referred to us within five business days.
For more complex matters (e.g. an issue involving other parties) the process may take longer. However, regular updates will be provided and your advisor will let you know when to expect a resolution. A final written response will be issued within 8 weeks of when you first contacted us about the complaint.
As Activa Contracts is a member of the British Vehicle Rental and Leasing Association (BVRLA) you are entitled to refer your complaint, within six months, to their conciliation service. You can find out more here.
If you are dissatisfied with the final outcome of a complaint about a regulated credit hire agreement, you may also refer the matter to the Financial Ombudsman Service to review. If you want the Financial Ombudsman Service to look into your complaint, you must usually contact them within six months of the date of any final response issued. You can write to them at:
The Financial Ombudsman Service,
Exchange Tower,
London,
E14 9SR
Alternatively you can telephone: 0300 123 9123. Further helpful information can be obtained from visiting their website.