27 March 2020

COVID-19: An update for our customers

Last updated 3rd July

We are pleased to announce that all our offices are now open. If you need help or advice, please contact your account manager by email or phone.

Our maintenance team is on hand to talk to repairers, provide emergency roadside assistance and help with mechanical queries on 01908 288400.

Our customer services team continues to remotely manage your fleet. If you have any general enquiries, please call us on 01908 288400.

FAQs

We have put together the following FAQs to provide you with useful information about your lease.

My car is due an MOT test on or before 31st July 2020, what should I do?

Due to lockdown, all cars that were due for their MOT between 31st March and 31st July were granted an MOT extension of 6 months.

My car is due an MOT test on or after 1st August 2020, what should I do?

Your MOT certificate will not be extended if it expires on or after 1st August 2020. You must book an MOT as usual.

Can you get me a short-term hire car if my own car is off the road?

Yes, our daily rental is now open and we can book short-term hire for you.

Can I still take my car abroad?

Yes, but you need to contact us to issue foreign travel documents.

I am waiting on a new vehicle being delivered to me, what will happen?

Our vehicle deliveries have resumed and we will be in touch to discuss a delivery date.

Who do I contact if I have a query about my monthly payments to Activa?

Please contact your Activa account manager who will be able to advise you on this.

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